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How do I make a reservation ?

Through our web page, by phone or fax; we will send you confirmation of your reservation once we receive 50% of the reservation cost and once the conditions of the contract have been accepted. If this is the first time you contract our services, we will require a €150.00 deposit that will be returned to you within five days after your leaving date.


How to pay ?

We must have received 100% of the total reservation fee in our account a fortnight prior to your arrival. We will confirm your reservation replying by the same means it has come in.


How to contact us ?

Through our web page, phone or fax, via e-mail or even by post.


What if problems arise ?

Our manager will be delighted to assist all your needs immediately.


What can I do when I get there ?

You can hire a car previously through us, and with the map we provide, you will be able to find your villa or we can send a taxi to pick you up if you wish and do not want to organize everything on your own.

The key will be placed in a safe deposit box for you, at the entrance with a code that you will be provided with in advance.


What happens if I cancel ?

The penalty clause is of 25% of the total amount paid if the cancellation is made up to fortnight prior to the arrival, otherwise the penalty will be 100%.


What about further information ?

You will find a complete file in your villa where you can clarify any questions you may have or call us directly.



Can the villas be rented for less than a week ?

No, the minimum stay is 7 days, and it is not permitted to rent them on a daily basis.


When must I leave the villa ?

You must check out before 10 a.m. for our cleaning staff to clean the villa.

 

C/Matadero, 7 | 35570 - Yaiza | Lanzarote | Tfno.: +34609662599 | E-mail: info@villasyaiza.com
© 2008 - Javier Sosa